Privacy Policy

1. Introduction

MOSAIC Therapy places great importance on protecting your personal data. This privacy policy informs you about how we collect, use, share and protect your personal information in accordance with the General Data Protection Regulation (GDPR).

2. Data Controller

The data controller is:

MOSAIC Therapy
Represented by Dr. Stéphanie Khalfa
Address: 317 CHEMIN DE BELVAL A PONT DE RHAUD 13140 MIRAMAS, France
Email: contact@therapiemosaic.com
Phone: +33 6 89 99 07 12

3. Data Collected

4. Processing Purposes

Your personal data is collected and processed for the following purposes:

• Management of training registrations
• Access to the online training area
• Educational monitoring and assessment
• Certificate issuance
• Billing and accounting management
• Communication about our training and news
• Improvement of our services
• Compliance with our legal and regulatory obligations

5. Legal Basis for Processing

The processing of your data is based on:

• Contract performance: for managing your training
• Your consent: for sending marketing communications
• Legal obligation: for retention of training data
• Our legitimate interest: for improving our services

6. Data Recipients

Your data may be transmitted to:

• Our internal team (administration, trainers)
• Our service providers (hosting, payment, e-learning platform)
• Funding organizations (OPCO, Pôle Emploi) if applicable
• Competent authorities in case of legal obligation

We ensure that our service providers comply with GDPR and that your data is processed securely.

7. Data Transfer Outside EU

Some of our service providers may be located outside the European Union. In this case, we ensure that appropriate safeguards are in place (standard contractual clauses, Privacy Shield, etc.).

8. Retention Period

Your data is retained for the following periods:

• Training data: 30 years (legal obligation for training organizations)
• Billing data: 10 years (accounting obligation)
• Marketing data: 3 years from last contact
• Cookies: 13 months maximum

9. Your Rights

In accordance with GDPR, you have the following rights:

• Right of access: obtain a copy of your data
• Right of rectification: correct your inaccurate data
• Right to erasure: request deletion of your data
• Right to restriction: limit the processing of your data
• Right to object: object to the processing of your data
• Right to portability: receive your data in a structured format
• Right to withdraw consent: at any time for consent-based processing
• Right to define directives: concerning the fate of your data after your death

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access
• Disclosure
• Modification
• Destruction

These measures include: data encryption, restricted access, regular backups, and staff training.

11. Cookies and Similar Technologies

Our website uses cookies to improve your experience. For more information, consult our Cookie Policy.

12. Policy Modifications

We may modify this privacy policy. Any modification will be published on this page with a new update date. We encourage you to consult this page regularly.

13. Complaint

If you believe your rights are not being respected, you can file a complaint with the CNIL (French National Commission for Information Technology and Civil Liberties):

CNIL
3 Place de Fontenoy
TSA 80715
75334 PARIS CEDEX 07
Phone: 01 53 73 22 22
Website: www.cnil.fr

14. Contact

For any questions regarding this privacy policy or the processing of your personal data:

• Email: contact@therapiemosaic.com
• Phone: +33 6 89 99 07 12
• Contact form